Push Pull Squad Return & Exchange Policy
We want every purchase with Push Pull Squad to make you feel part of our community. If you’re not completely satisfied with your purchase, we’re here to help you find a solution. Whether it’s a replacement or a refund, we offer options to ensure your satisfaction. Below are the terms for refunds and exchanges:
Eligibility for Refunds and Exchanges:
- Defective Items or Incorrect Sizes: Items that are defective, of poor quality, or have incorrect sizes can be replaced.
- Return Window: Refunds and exchanges must be initiated within 14 days of receiving your product.
- Condition of Returns: Products must be unused, unwashed, and free from any signs of wear and tear.
- Proof of Purchase: A valid proof of purchase or receipt is required for all returns.
- Original Packaging: Items must be returned in their original packaging.
Specifics of Returns:
- Defective, Damaged, or Poor-Quality Items: If you receive an item that is defective, damaged, or of poor quality, please contact us within 14 days for a return shipping label. We will provide a full refund, including shipping costs, upon receipt of the returned item.
- Incorrect Size or Change of Mind: If you ordered the wrong size or changed your mind, you may return the item by requesting a return shipping label or sending it back to the addresses provided below. In these cases, the full order value minus the cost of the return label will be credited back to you once the item is received.
Return Shipping Addresses: (You would need to include the actual addresses or instructions on how to obtain them, based on your company’s specific setup.)
Shipping Costs for Returns:
- Company-Issued Label: We will provide a return shipping label for items that are defective, damaged, or incorrectly sent.
- Customer-Requested Returns: For returns due to incorrect size or change of mind, the customer is responsible for the cost of shipping, which will be deducted from the refund.
By purchasing from Push Pull Squad, you agree to the terms laid out in our Return & Exchange Policy. We are committed to ensuring that your experience with us is positive and that you can shop with confidence, knowing that we stand behind our products.
