Commitment to Excellence At Push Pull Squad, we are dedicated to excellence and ensuring the complete satisfaction of our customers. We make every effort to process and ship your orders swiftly, so you can enjoy our products as soon as possible. Please take note of any holidays that might affect delivery times.
Shipping Details
- Processing Time: All orders are processed within 0-4 days.
- Delivery Time: Deliveries take between 7-10 business days. We do not ship on weekends or holidays. During periods of high demand, there may be slight delays in shipping. If your order is significantly delayed, we will inform you via email.
Address Accuracy
It is crucial that customers provide a correct shipping address. Due to our quick processing times, there is a limited window to correct an address error. Please contact us immediately if you need to update your shipping details.
Issues with Delivery
- Undelivered Orders: Orders returned to us due to incorrect shipping information may incur a restocking fee.
- Lost or Stolen Packages: Push Pull Squad is not liable for packages lost or stolen after delivery has been confirmed. If your package is missing, please contact local authorities.
- Missing Items: If your order is missing items, they may be shipped separately. Please contact us for further assistance.
Order Tracking
You will receive all necessary tracking details via email once your order has been processed.
Returns
You may return items within 14 days of receipt. Returned items must be unused.
Customs and Taxes
Prices do not include customs fees or taxes that may apply in certain countries. While no customs fees are charged in the United States, customers in Europe and other regions may need to pay duties upon receipt of their orders.
Payment Methods
We accept all major credit/debit cards and PayPal.
Acceptance of Terms By using our site and placing an order, you agree to the terms outlined in this Shipping Policy.
CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following details: info@pushpullsquad.com.
